You may have received a letter from us recently about an error that potentially impacted you. We’re sorry for our mistake and are here to compensate you if you’ve incurred a financial loss from the error.
Types of financial loss may include overdrawn or dishonour fees charged by your financial institution if you weren’t expecting an increased direct debit from us.
I believe I’ve experienced financial loss due to this mistake, what are my options?
Resolving this for you is our top priority. If you believe you’ve experienced a financial loss because of this error, we’re here to assess your case and compensate you for any actual loss incurred.
You can call us on 1300 652 357 or fill out the call back request form.
I no longer have an insurance policy with MLC Life Insurance. Why did I receive this letter?
If you’ve received a letter about your inactive policy, it’s likely we found an error that may have affected you during the time your policy was active. While every situation can differ, please be assured that we send these types of letters to both previous and current customers.
If you believe you’ve experienced a financial loss because of this error, please call us on 1300 652 357 or fill out the call back request form.