MLC Life Insurance has appointed Andrew Beevors as its new Chief Claims Officer commencing on 16 August. He will report directly to CEO, Rodney Cook, as a member of his leadership team.

Andrew will be responsible for all aspects of claims handling and management and lead a team of more than 300 claims professionals.

He will replace Jane Dorter, who has been on secondment since April 2020 from her leadership role of KPMG’s Insurance Claims Solutions and Workplace Health division.

In 2020, MLC Life Insurance paid over $1.1 billion in claims to customers to support them in their time of need. The life insurer also has the shortest claims processing times in the sector across a range of categories, including claims for death (super), TPD (retail), Income Protection (retail), and CCI¹.

Andrew is an experienced financial services executive, having been employed in various roles within the insurance industry over the past 20 years. Prior to joining MLC Life Insurance, Andrew played a key role in modernising QBE’s Workers Compensation Claims model. More recently, he oversaw the re-imagining of QBE’s general insurance claims offering, delivering market leading customer experiences.

CEO, Rodney Cook, says Andrew’s appointment will be important to help fulfil the insurer’s ambition to build the industry’s leading claims function.

“I’m delighted that Andrew is joining MLC Life Insurance. Our ambition is to be Australia’s leading and most trusted life insurer. What underpins that is delivering for our customers with speed, fairness, and empathy when they need it most – at claim time. He joins a team of experienced and empowered claims professionals and I look forward to him joining my leadership team.”

Speaking about his appointment, Andrew Beevors said:

“I’m thrilled to be joining the MLC Life Insurance team as we continue our journey to improve customer and partner experience. It’s a great honour to work for such an iconic Australian life insurer and I look forward to working with our great Claims team as we continue to protect Australians when they need it most.”

^{1. Australian Prudential Regulation Authority (APRA) released the latest Life Insurance Claims and Disputes Statistics covering January 01, 2020 to December 31, 2020. Click here to see the information from APRA.}