Empowering your members with seamless digital experiences.

We believe that innovation is key to enhancing member experiences and improving operational efficiency. That’s why we’ve invested heavily over many years into legacy-free technology as we build Australia’s next-generation insurance cover. The platform we’ve built educates and empowers members, helping them live their best lives - leveraging streamlined digital integration capabilities that drive efficiency and transparency for our partners.

At MLC Life insurance, Human-Centered Design (HCD) is at the core of everything we do, ensuring our solutions are grounded in insight and aligned to members and superfund partner needs. Our detailed service design methodology unpacks journeys end-to-end. We look at people, processes, technology, customer touchpoints, and communications to identify friction points. This allows us to find opportunities to introduce innovation, reduce manual effort, remove waste, and streamline processes. The goal is to deliver a better experience for members and our superfund partners.

Evolve – “Insurance Evolved”

We’re proud to offer you and your members Evolve - our new Experience Platform that provides a flexible plug and play solution for super fund partners, that joins together super and insurance to deliver a seamless member experience. By connecting your members, your fund and your administrators with MLC Life insurance through API system-to-system integration, we’re able to improve member engagement, automate processes and reduce response times. No other Australian insurer is better positioned to deliver these digital capabilities.

We then pass these technology-driven efficiencies on to super fund members by lowering the cost of cover.

Evolve features is a market leading digital ecosystem that has tiered integration and experience options from no-tech, low-tech to a full embedded insurance experience execution.

Supported by a full API Experience catalogue that supports both Member, Partner and Administrator experience enablement.

Featuring a modular plug & play capability for every stage of the MLC Life Insurance value chain across engagement, education, underwriting, claims and self-service

The interchangeable Evolve Human-Centered Design (HCD) insurance modules can be customised and configured to your technology delivery roadmap, existing digital experience and specific fund and trustee product requirements.

Delivered via a personalised and highly intuitive interface, Evolve offers best-practice member engagement, process automation and greater response speeds. This means: