MLC Life Insurance has appointed two new executive roles as it continues to improve its proposition to the market and focus on its competitive offering to customers and advisers.

“Appointing Gerard Kerr as Chief Executive Individual Business and Jane McGovern as our Chief Customer and Strategy Officer embodies our commitment to the customer experience and elevates our focus on the individual advised channel, while continuing the work we’re doing to improve our customer and partner proposition,” said Kent Griffin, Chief Executive Officer for MLC Life Insurance.

Gerard Kerr joins the business with more than 25 years’ industry experience, previously holding senior roles at Zurich, ANZ Wealth (OnePath Life), Asteron and most recently ClearView Wealth where he served as Group Executive – Life Insurance.

“Throughout our long history, financial advisers have been vital partners for MLC Life Insurance,” Kent Griffin said. “An experienced industry leader like Gerard allows us to build on the improvements to our adviser experience and deliver on our promise to customers who receive the critical support of advisers. This reinforces our commitment to the health and success of the financial advice industry more broadly.”

“We’re very fortunate to have someone with Gerard’s breadth of experience and expertise join the executive team at such an important time,” he said.

Speaking of the appointment, Gerard Kerr said: “MLC Life Insurance is a great business with big ambitions. I’ve been tasked with putting advisers at the centre of our retail business and I’m excited to work with an incredible team and join an already stellar effort happening in this space.”

“I think MLC Life Insurance have an incredible offering for advisers, and the backing of Nippon Life makes that offering even stronger,” he said, “I’m looking forward to getting out and talking to advisers about how we can help them and their clients.”

Jane McGovern joined MLC Life Insurance in 2022 as Chief Risk Officer and takes on a new role as Chief Customer and Strategy Officer.

“Jane has delivered positive cultural change across the organisation as well as a focus on achieving better outcomes for our customers,” said Kent Griffin, “and now she will further strengthen our Total Customer Experience which is the core of our strategy.”

“I’m excited to continue working with Jane to deliver an exceptional experience for our customers and partners,” he said.

Speaking of the appointment, Jane McGovern said: “I’ve seen first-hand MLC Life’s commitment to its customers and partners, and I’m looking forward to working with an amazing team to take the Total Customer Experience to the next level.”