15 May 2023
MLC Life Insurance Makes Senior Operational Excellence Appointment
MLC Life Insurance has appointed Craig Dainton as General Manager of Customer & Adviser Operations to deliver on the business’s deep commitment to operational excellence and an exceptional total customer experience.
Craig has extensive experience in financial services, having worked for HBA, National Mutual, AXA, and AMP, and most recently holding several senior roles in operations, finance, remediation and transformation at AMP, including as Deputy CFO.
“A seasoned and credible operational excellence professional with over 25 years’ experience, Craig’s appointment is the next step in building on our significant investment in a state-of-the-art, single unifying platform that provides the functionality to deliver on our streamlined customer-centric vision and deliver a better experience for our customers, advisers and partners,” said Jane Murray, Chief Operating and People Officer for MLC Life Insurance.
“This appointment connects our industry-leading technology with our commitment to put the customer at the centre of our business,” said Jane Murray. “Within his most recent experiences at AMP, Craig has led large operations and change teams and has an outstanding track record for delivery.”
“Aligned with his strong reputation as a values-based leader, Craig is passionate about developing great leaders with a ‘customer-first’ mindset,” she added, “and I’m confident Craig will make a great contribution leading this crucial part of our business, as we continue to focus on enhancing the total customer experience for our partners, customers, and advisers.”
Speaking of his appointment, Craig said, “MLC Life Insurance is one of Australia’s leading and most trusted insurers, and I’m proud to continue that tradition and to inspire our operations team to deliver an even better total customer experience.”
Craig holds a Bachelor of Economics from Monash University, a Master of Business Administration from the University of Southern Queensland and is a member of the Australian Institute of Company Directors.
Craig will commence on Tuesday 16 May 2023.