To protect the privacy of the customer involved in this matter, MLC Life Insurance cannot respond to the specific details of the customer’s circumstances.

MLC Life Insurance is part of the Nippon Life Insurance Group. MLC Life Insurance is not part of the NAB Group of Companies. The MLC Super Fund is a separate entity to MLC Life Insurance.

MLC Life Insurance assesses all claims empathetically and ensures they are dealt with professionally and in line with industry standards and timeframes under the Life Insurance Code of Practice.

MLC Life Insurance is committed to supporting customers with mental health conditions. Indeed, 16% of total benefits paid in 2017 by MLC Life Insurance were because of mental health conditions.

In 2018 we partnered with Best Doctors to launch Mental Health Navigator, a specialist, second medical opinion for customers experiencing a mental health condition.

MLC Life Insurance also has a designated team of mental health experts who can help customers develop a plan for returning to wellness. Over half of our claims team have an allied health background.