When someone takes out a policy with us, we make a promise for life to be there for them when they need it most. It’s why in 2019 we paid out more than $1.3 billion in claims, supporting customers and their families during their time of need.

MLC Life Insurance received Mr. Smith’s claim for a Total and Permanent Disability (TPD) benefit in April 2020. Following our assessment of his medical and employment circumstances we were pleased to admit his claim and make payment to his superannuation fund. In reaching our decision, we considered the opinions of Mr Smith’s doctors about the impact of his medical condition and ability to return to work in the future and we were satisfied that Mr Smith met the relevant definition of TPD in the insurance policy.

We assess all claims empathetically and professionally and we wish Mr. Smith well for his future.

In 2019, Australian life insurers paid out more than 2.4 billion in Total and Permanent Disability claims to 17,266 Australian families.