Our customers are at the centre of everything we do. While awards are not our primary focus, we’re proud of the recognition we have received for delivering industry-leading life insurance solutions and outstanding service.

2024

• ALUCA Awards winner – Claims Team
• ALUCA Awards winner – Customer Service Team
• ALUCA Awards winner – Partnership Impact Team

• WeMoney winner – Outstanding claims experience (Life Insurance)
• WeMoney winner – Outstanding claims experience (Income Protection)
• WeMoney winner – Best for quality (Life Insurance)

2023

• Health and Wellness Cover of the Year – Money Magazine Consumer Finance Awards
• ALUCA Awards winner – Claims Team Award (Retail Claims Fast Track Team)

2022

• Plan for Life winner – Health & Wellness - Innovation - Program
• Plan for Life winner – Health & Wellness - Overall Excellence
• Plan for Life winner – Health & Wellness - Physical & Mental Health Support
• Plan for Life winner – Direct Life Insurance - Program Coverage

• Plan for Life winner – Health & Direct Life Insurance - Debt Insurance

2020

• Plan for Life winner – The Income Protection Award
• Plan for Life winner – The Trauma Critical Illness Award
• Money Management / DEXX&R Adviser Choice Awards – Critical Illness Product of the Year
• Money Management / DEXX&R Adviser Choice Awards – Business Overheads Product of the Year
• Money Management / DEXX&R Adviser Choice Awards – Income Protection in Super Product of the Year
• Insurance Asia Awards 2020 winner – Claims initiative for the year

2019

• Annual Financial Services Life Insurance Award – Innovation in Group Life Insurance Award for Mental Health Navigator by Best Doctors
• ALUCA Life Insurance Excellence Awards – Innovation Team of the Year for Mental Health Navigator by Best Doctors.
• ALUCA Life Insurance Excellence Awards – Claims Team of the Year for the second time in a row.
• AFA Strategic Insight Life Company of the Year 2019 winner – Income Protection – MLC Insurance Income Protection Platinum Plan
• Roy Morgan Customer Satisfaction Awards 2019 – Major Risk award
• Roy Morgan Customer Satisfaction Awards 2019 – Life Insurer of the Year
• Workplace Gender Equality Agency (WGEA) – Employer of choice for gender equality

2018

• Australian Insurance Award – Best White Labelled Product for LifeView
• Strategic Insights Health and Wellness Awards – Overall health and wellness life insurance excellence award
• Strategic Insights Health and Wellness Awards – Physical and mental health support award
• Strategic Insights Health and Wellness Awards – Outcomes experience award
• ALUCA Life Insurance Excellence Awards – Claims Team of the Year award for the Claims Transformation Program
• AFA Strategic Insight Life Company of the Year 2017 – Risk Product Innovation Award for UnderwriteMe
• Financial Services Council (FSC) Life Insurance Awards – Innovation in Group Life Insurance award for LifeView
• Financial Insights Innovation Award – Asia's Leader in Insurance Collaboration for LifeView

2017

• Adviser Choice Risk Awards Gold – Risk Company of the year 2017 (for the third year in a row!)
• Adviser Choice Risk Awards Gold – Terms & TPD products 2017 – MLC Life Insurance Life Cover & TPD
• Adviser Choice Risk Awards Gold – Trauma products 2017 – MLC Insurance Critical Illness Plus with Extra
• Adviser Choice Risk Awards Gold – Business overheard products 2017 – Insurance Business Expense Platinum
• Adviser Choice Risk Awards Silver – Disability Income Products 2017 – MLC Insurance Income Protection Platinum
• Adviser Choice Risk Awards Silver – Inside Super Disability - MLC Insurance Income Protection Platinum Super

2016

• Money Management Adviser Choice Risk Awards – Risk Company of the Year 2016
• Money Management Adviser Choice Risk Awards – Term & TPD Products 2016- MLC Insurance: Life Cover & TPD
• Money Management Adviser Choice Risk Awards – Business Overhead Products 2016 -MLC Insurance: Business Expense Platinum
• Money Management Adviser Choice Risk Awards – Super Term & TPD Rider 2016 – MLC Insurance Life Cover & TPD (MLC MasterKey)
• Money Management Adviser Choice Risk Awards – Super Disability Income Product 2016 - MLC Insurance Income Protection Platinum Super (MLC MasterKey)
• Financial Review Smart Investor Blue Ribbon Awards 2016 – Life company of the year
• Financial Review Smart Investor Blue Ribbon Awards 2016 – Best term / TPD policy
• Financial Review Smart Investor Blue Ribbon Awards 2016 – Best term / TPD policy for super
• Chant West Awards – Insurance Best Fund 2016 – MLC MasterKey Business Super
• Financial Insights Innovation Awards IDC Financial Insights Asia/Pacific – Big Data and Analytics – MLC On Track
• Money Magazine Best of the Best Awards – MLC Insurance Cheapest Term and TPD Insurance

2015

• Plan for Life / AFA Life Company of the Year Awards winner – Risk Product Innovation Award: MLC On Track
• Money Management Adviser Choice Risk Awards Winner – MLC Insurance Life Cover and TPD Insurance