Say hello to Vivo – a comprehensive program designed to assist members with their health and wellbeing throughout life’s journey.

Studies show that early intervention can have significant positive impact on a person’s health outcomes. That’s where Vivo comes in – connecting members to services that could help them improve everyday wellbeing, deal with a health concern or support their recovery from an illness or injury.

How Vivo can support members

World-class care with an experience to match

Vivo delivers best-in-class care throughout life’s journey by connecting members to the right support at the right time. Vivo’s intuitively designed online experience places access to world-leading health services and medical expertise members’ fingertips. With on-demand access and a dedicated team of Vivo experts ready to help, members can be confident in the care they receive from Vivo.

Introducing Vivo Virtual Care

Vivo Virtual Care is our enhanced, new-look version of Best Doctors. There’s more to love than ever before, with added nutrition and fitness consultations to support proactive maintenance of overall health and wellbeing. Members and their immediate family members¹ have unlimited, on-demand access to all Vivo Virtual Care services via our dedicated online portal.

View the Vivo Virtual Care portal to learn more.

Access for all members

Vivo is an inclusive benefit built into our MLC Life Insurance partnership arrangements. Uninsured members and their immediate family members¹ have access to Vivo Virtual Care services. Uninsured members unlock access to the full suite of Vivo services when they’re covered by MLC Life Insurance².

Flexible and tailored support

Vivo has 17 health, wellness and recovery services that aim to help members achieve their goals. We understand that no two are the same, so support through Vivo is tailored to the individual and where they are on life’s journey.

We’re focused on early intervention

Vivo is focused on improving return-to-work and return-to-health outcomes for members by leveraging industry-leading early engagement services. For those who accessed our support services over the last 12 months, 64% were able to return to work in some capacity, and a further 34% were able to return to full hours.

These services are easily accessible through the ‘Reach out to Vivo’ online form, where members can self-enrol, or employers can enrol on behalf of an employee.

Need more information?

If you have any questions or would like to arrange a session to learn more about Vivo, please contact your dedicated MLC Life Insurance Partnership Manager. Otherwise, please submit an enquiry online via our ‘Vivo Partner Support’ form.

 

Meet Vivo

Get to know Vivo’s services and benefits

Register your details and we’ll let you know when the webinars will stream.

^{1 Vivo Virtual Care Services (formerly known as Best Doctors) are available to eligible members and their immediate families including children, parents, partner and partner’s parents. The Mental Health Navigator service is only available to those 18 years of age or over.
2 Select Vivo services are limited to insured members where the service is designed for use during the claim experience and to improve sustainability of insurance (e.g. early intervention services for better RTW and RTH outcomes and services for on-claim and post-claim recovery). Please refer to your Partnership Manager for full details on member eligibility for Vivo services.}