To discuss your claim options please contact our Claims Customer Care Team on 1300 125 246 between 8:30am to 6pm, (AEST/AEDT) Monday to Friday.

We’ll give you the option to lodge your claim over the phone or through our standard claim forms.

If you are claiming Involuntary Unemployment under one of the following policies NAB Credit Card Cover, NAB Mortgage Protect and NAB Personal Loan Cover, MLC EasyCover and MLC Debt Insurance, you can lodge your claim via our dedicated online claim form.

Email

If you have your case number, please include this in the subject of your email, as this will reduce the processing time for your request. Please ensure any email attachments are not password protected.

If your insurance is held with your employer or your super fund, please send your claim documents to:

• claims.group@mlcinsurance.com.au

For all other insurances please send your claim documents to:

• claims.retail@mlcinsurance.com.au

Post

You can post any claims documents to:

MLC Life Insurance
PO Box 23314
DOCKLANDS VIC 3008

Your waiting period begins on the day a medical practitioner certifies you unfit for work.

For more information about your policy and waiting period, please refer to the Product Disclosure Statement or contact our Claims Customer Care Team on 1300 125 246 between 8:30am to 6pm, (AEST/AEDT) Monday to Friday.

Income Protection claims

We recommend your treating doctor’s report is completed by your regular General Practitioner (GP)

Critical Illness or Total and Permanent Disability claims (or where two reports are required)

We recommend your treating doctor’s report is completed by your regular GP and a practitioner that specialises in your medical condition.

Please note, we are unable to accept any treating doctors’ reports completed by a psychologist

If you are or have previously been on an Income Protection or Business Expense claim, you can request an email copy of your claim’s PAYG Payment Summary or Annual Benefit Payment Letter through our online request form. Please note – we can only issue a digital copy of your statement after the “Available by” date listed on taxtime.mlcinsurance.com.au