The Adviser Portal is accessible via mlcinsurance.com.au. To log in:

1. Choose Adviser login on the top right-hand side of the page.
2. Choose Forgot your password or First time logging in?

This will bring you to the Reset password page, where you can create a new password.

1. On the Reset password page, enter your unique Adviser ID.
2. Choose either Reset via SMS or Reset via email to receive your one-time code.
3. Once you receive the code, enter it, then select Verify.
4. You will now be able to create a new password.

Please contact us on 13 65 22 to update your mobile number or email address on our systems.

Note: We may have to contact our technical team to update our system and re-send your one-time code. Depending on current turnaround times, the update may not be completed on the same day.

Your Adviser ID is included on your MLC Life Insurance welcome email and any recent correspondence we’ve sent you.

You can also choose the Forgot your adviser ID? link on the Adviser login page and follow the prompts to have your adviser ID sent to you.

Your username should begin with the letter C or a numerical value. This is different to your Adviser Code. Do not attempt to use your SB code to log in.

On the Adviser login page, choose Forgot your password or First time logging in?

This will bring you to the Reset password page, where you can create a new password.

1. On the Reset password page, enter your unique Adviser ID.
2. Choose Reset via SMS or to receive your one-time code, and once you receive the one-time code, enter it then click Verify. Alternatively, choose Reset via Email to receive a reset password link.
3. Create your new password. Remember to keep it safe for future logins.

If you don’t receive a code, please contact us on 13 65 22, Monday to Friday 8.30am to 6pm (AEST/AEDT) to update your contact details. We’ll ask you a few questions as part of our routine security check.

Safeguarding your business and client information is a top priority at MLC Life Insurance. MFA enhances account security by requiring two forms of verification to access the MLC Life Insurance Adviser portal.

With MFA, your Login ID are protected by an additional layer of security, which verifies your identity and makes it harder for unauthorised individuals to access your account.

Yes, MFA adds a robust layer of security, making it significantly more difficult for unauthorised individuals to access your account and your client’s information.

You can set up MFA via Email, SMS, or both. You'll receive an email confirming the method you’ve set up.

Yes. The first method you set up will become the primary authentication method, while the second is optional and serves as a backup.

If you’ve set up both SMS and email, you can easily toggle between the two options when logging in to receive your code via your preferred method.

If you’ve only set up one method and need to switch to another (eg from SMS to email), you’ll need to contact us on 13 65 22 and request an MFA reset.

Yes. You’ll need to contact us on 13 65 22 to reset your preferences, after which you'll receive an email confirming that your MFA preference has been reset.

After the reset, you can choose your preferred authentication method when logging into the portal.

You’ll need to re-authenticate every 24 hours or each time you log into the Adviser Portal on a new device.

• If you’re using an adviser ID that is 9 digits long and starts with 01, this is incorrect.
• You can obtain your adviser ID from your original welcome email, recent correspondence, or by calling us on 13 65 22.
• If you’re resetting your password, make sure your password meets all the requirements (as shown on the login portal) and is not the same as one of your last 13 passwords.

• Chrome is the preferred browser for MLC Life Insurance platforms. We recommend using it to access the Adviser Portal.
• Try using incognito/private window settings in your preferred browser.
• Sometimes, stored information can interfere with the performance of web pages. You may need to clear cookies and cache in your browser settings.
• If you’ve cleared cookies and cache and Chrome still isn’t working, try another browser such as Safari, Microsoft Edge, or Firefox. While Chrome is our preferred browser, your home network and set-up may affect its performance.
• If you’ve tried these options and they haven’t worked, please call us on 13 65 22.

If your client has a policy with us, they may not be able to log in or see your policies because:

• the policy is owned by more than one party (that may include trustees of a super fund), so only the primary correspondent has access to the online portal. The primary correspondent can use their customer number to log in and view policy information.
• the policy is owned by a self-managed super fund (SMSF), so online access must be granted by the trustee of the fund.
• the trustee is a company, so the customer number is only provided to director/s of the company.

Online access is only available for the following product suites:

• MLC Insurance & MLC Insurance Super,
• Protectionfirst, and
• Personal Protection Portfolio and Life Cover Super.

For all other product, technical or technology questions, please refer to our adviser support page or talk to an expert in our Business Development team.

Alternatively, you can call us on 13 65 22, 8.30am to 6pm (AEST/AEDT), Monday to Friday.