Help your client with any payment enquiries they might have with the information below

I want to update my client’s payment details

For most policies, you can update your client’s payment details by viewing their policy details online.

• Select Clients and then Client list in the navigation menu.
• Search and select a client.
• Select the Payments tab.
• Select Edit.
• Attach a completed Payment authority request.

For all other policies: Please give us a call on 13 65 22 between 8.30am to 6pm (AEST/AEDT), Monday to Friday.

My client is having trouble meeting their premium payment due to financial hardship

We’re here to help. We encourage you to reach out to your customer and ask them to contact us on 13 65 25 between 8.30am to 6pm (AEST/AEDT), Monday to Friday to discuss their options.

We’re here to help

If you need help with any of the following, we may have options available:

• Your client wants to decrease, increase, or alter their insurance cover.
• Your client's circumstances have changed, and so you need to support them to make a change to their policy.

For more information, please call us on 13 65 22. We’re available to help you between 8:30am and 6pm (AEST/AEDT).

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